What you can do

As a consumer

Your rights

Since 2007 it has been illegal for providers of goods, facilities and services to discriminate on the grounds of sexual orientation or gender identity. This legislation which was reinforced by the Equality Act 2010 means that LGBT people cannot be discriminated against.

The Equality Act 2010 aims to ensure that providers of goods, facilities and services cannot discriminate on the grounds of sexual orientation or gender identity.

What the regulations cover:

  • Education (schools)
  • Healthcare
  • Restaurants
  • Housing
  • Hotels
  • Campsites
  • Shops
  • Leisure centres

Examples

Education Schools cannot refuse to take a pupil because they or their parents are lesbian, gay, bi or trans. Schools cannot deny are lesbian, gay, bi or trans pupils opportunities and facilities that they would offer to other students, for example, the chance to be head girl. There is no exemption for faith schools.

Healthcare GPs cannot refuse a patient because they are are lesbian, gay, bi or trans, or refuse to offer them treatments that they would offer to other people.

Housing A landlord cannot turn away a tenant or refuse to sell or rent their property to someone because they are are lesbian, gay, bi or trans. Councils should act to tackle the homophobic or transphobic abuse of a council tenant, just as they would act to tackle racist abuse.

Hotels A hotel or B&B cannot refuse a same-sex couple a double-room because they are gay or refuse a room to an individual because they are trans.

For further information please contact Stonewall Cymru's Information Service on 08000 502020 or email cymru@stonewallcymru.org.uk