From us: if we cancel
We have a minimum number of delegates required for the course in order for the delegates to get the most out of the day. If not enough have signed up to the course, we may need to cancel. If so we will get in touch with you between 1 to 2 weeks before the course to inform you and arrange for you to attend another course instead.
For you: how to cancel
Courses in England
For train the trainer courses for school staff cancellations must be made by email to firstname.lastname@example.org.
For the train the trainer course for non-school related courses please email email@example.com
Courses in Scotland
Cancellations must be made by email firstname.lastname@example.org
Courses in Cymru
Cancellations must be made by email to email@example.com
Refunds are not available.
More than two weeks in advance
When a cancellation is made more than two weeks in advance of the course date for a course, there will be the option to book another date at no extra charge, subject to availability. For school staff the rebooking must be on a course that takes place within the membership year (calculated from the initial registration, rather than the date of the course).
Less than two weeks in advance
Cancellations made less than two weeks in advance of the course date will not be able to rebook free of charge and will still be charged at the full invoice total.